JobConnectsOrg Tutorial is hiring a Customer Support in Islamabad. This is a full time Remote position. The role focuses on helping customers resolve problems quickly and politely. The advertised salary range is 65000-80000. If you are looking for a Customer Support role in Islamabad and the responsibilities below match your experience, we would like to hear from you. What you will be doing: - Answer customer questions by phone, email or chat - Diagnose problems and either resolve or escalate them - Keep accurate records of every interaction - Follow up so issues are genuinely closed, not just answered - Flag recurring problems so they can be fixed at the source - Maintain a calm, professional tone under pressure What we are looking for: - Clear spoken and written communication - Patient and calm with frustrated customers - Able to follow process while using judgement - Comfortable using computers and support tools - Reliable attendance for scheduled shifts What we offer: - Full time position with a regular monthly salary - Paid annual leave in line with company policy - On the job training and support from an experienced team - Room to take on more responsibility as you grow - A supportive team and a clear reporting line
["Answer customer questions by phone, email or chat","Diagnose problems and either resolve or escalate them","Keep accurate records of every interaction","Follow up so issues are genuinely closed, not just answered","Flag recurring problems so they can be fixed at the source","Maintain a calm, professional tone under pressure"]
Clear spoken and written communication Patient and calm with frustrated customers Able to follow process while using judgement Comfortable using computers and support tools Reliable attendance for scheduled shifts
Customer service, Communication, Problem solving, Ticketing systems, Patience
Full time position with a regular monthly salary Paid annual leave in line with company policy On the job training and support from an experienced team Room to take on more responsibility as you grow A supportive team and a clear reporting line